Let’s put things right.

Contact us promptly if you receive an incorrect item, a damaged product, or an order with something missing. If you have another concern or want to ask about a return before purchasing, our team can explain the options for the specific product.

Return eligibility is reviewed with the condition of the item and the nature of the issue in mind. Please check with us before opening or using a product you intend to return.

Email dealhobe26@gmail.com or call 01338886611 with the following details:

• Your order number and the phone number used at checkout.
• The product name and a short description of the issue.
• Clear photos of the item and packaging, where available.
• Whether you are requesting a replacement, return, or refund.

Our team will review your request and confirm the next steps. Keep the original packaging, labels, and any accessories while the request is being reviewed.

Wait for return instructions before booking a courier or visiting our address. We will confirm the destination, packaging requirements, and any applicable return delivery costs for your case.

Submitting a request starts a review; the outcome is confirmed after the order details and issue have been checked. We will discuss whether a return, replacement, or refund is appropriate for your case.

For an approved refund, our team will confirm the amount, payment method, and expected processing time with you. Since checkout currently uses cash on delivery, refund arrangements need to be confirmed directly with support.

Replacement availability depends on stock. Please keep your order number and support correspondence until the issue is resolved.

Contact us as soon as possible with your order number to request cancellation. Our team will check whether the order can still be stopped or whether delivery or return steps need to be discussed.